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1. Introduction

Welcome to Style Muse Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website stylemusesales.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

Style Muse Sales specializes in effortless European contemporary fashion, offering curated collections from brands including ESPRIT, ONLY, and Wal G. Our target customers are fashion-conscious individuals seeking quality European designs with transparent shopping policies.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account
  • Promptly update any information that becomes outdated
  • Accept responsibility for all activities under your account

2.2 Prohibited Conduct

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission
  • Misrepresent your identity or the origin of any information

3. Products and Services

3.1 Product Descriptions

We offer European contemporary fashion including:

  • Jeans
  • Jumpsuits
  • Shorts
  • Skirts
  • Trousers

We strive for accurate product descriptions, colors, and sizing information. However, slight variations may occur due to monitor settings and photography limitations.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and refuse service without notice.

3.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear and beachwear
  • Bodysuits and underwear
  • Items marked as “Final Sale”
  • Personalized or custom-made items

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process all orders within 1-2 business days (excluding weekends and holidays).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time before accepting your order.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You confirm that the payment method is yours or you have authorization to use it.

4.4 Shipping

We offer two shipping options:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

We currently ship worldwide except to certain Asian countries and remote locations.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are in original condition with tags attached and unworn
  • Original packaging is included
  • Request is initiated within 15 days of delivery

5.2 Return Process

  1. Contact us within 15 days by emailing [email protected] with your order number and return details
  2. Wait for approval – We’ll send a Return Merchandise Authorization (RMA) number and instructions within 2 business days
  3. Package your return with all original packaging and clearly visible RMA number
  4. Ship your return to: Style Muse Sales Returns, 93 Rosemount Viaduct, Aberdeen, GB AB3S 2CO

5.3 Refunds

After we receive and inspect your return (typically within 5 business days):

  • Refunds will be credited to your original payment method within 10 business days
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • We recommend using a trackable shipping method

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use any content without our express written permission.

7. Liability Limitations

7.1 General Limitation

To the fullest extent permitted by law, Style Muse Sales shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

7.2 Product Liability

Our liability for defective products is limited to the purchase price of the product. We are not liable for any misuse or alteration of products.

7.3 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Style Muse Sales
93 Rosemount Viaduct
Aberdeen, GB AB3S 2CO
Email: [email protected]